Dayton Daily News Sucks Customer Reviews and Feedback

From Everything.Sucks

The Dayton Daily News (DDN) is a daily newspaper published in Dayton, Ohio, United States. It is owned by Cox Enterprises, Inc., a privately held global conglomerate headquartered in Atlanta, Georgia, United States, with approximately 55,000 employees and $21 billion in total revenue. Its major operating subsidiaries are Cox Communications, Cox Automotive, and Ohio Newspapers(including the Dayton Daily News).

Steven M. from Miamisburg, OH express his disappointment in a review he wrote for YELP since he hasn't received his paper and not getting any answer even being subscriptions for more than 40 years: ¨I wish I could give less than one stars. My two 80-year-old parents have had a subscription since moving to the Dayton area in 1977. They've been loyal, even when the DDN has cut its content. Last week I thought I made a breakthrough with an email to Jana Collier - content editor. Like others have said, she sounded sincere about fixing the daily delivery problem. But - today once again NO PAPER. I emailed Jana, and Mike Burlingame - the local director of circulations, but still nothing. Here's the email to prove what I'm saying. If Coxmedia wants to survive the next few years, they really need an overhaul of staff members - TOP TO BOTTOM.¨

In a last-ditch effort to get someone at the Dayton Daily News to respond, or better, fix your broken Customer Service department, I'm reaching out to you. I have 80-year parents that have subscribed to the Dayton Daily News since moving to West Carrollton in 1977. They've been loyal. They read the paper front to back every day. Until 2018. Since the beginning of this year, our paper has either not shown up or has only been delivered when I call customer service to have a re-delivery paper brought out. I've called the Atalanta Cox Media Customer Service number so many times, I've actually had the same agent talk to me three different times, on three different days. In addition to calling, I've emailed, to no avail. I've even gone as far as to tweet Kim Gunthre, your CoxMedia president, Facebooked my actions, only to find out that this is a company-wide problem. Let me know if you want to see the posts about loads of other people who have just canceled their subsumption for the same problems. If you're phasing out the printed paper, and home delivery, just say so. I'll let my parents know. But for a paper that goes to press the day before, at 4 PM, is sent to Indiana to be printed, I think it's reasonable to expect a paper daily. Sincerely, Steven May

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Delivery Manager (Former Employee) says

"This was just a job at the moment I did supervise about 50 carriers at the time. I didn't dislike the job or like the job it just was a job till I got something better."

Journeyman Pressman (Former Employee) says

"Was given 1 and a half wk notice, of layoff,and now out of a Job that seemed so promising at first, dont feel like the company leaders tried hard enough to get the contracts needed to keep the pressroom viable and growing. Cons: mislead by company, reguarding company plans"

machine operator (Former Employee) says

"Productivity at Dayton Daily News was sometimes slow.Depending on the presses was running.Or if work was slow they would have work on inserter until the newspapers was ready. Cons: hours"

Packaging (Current Employee) says

"It's a part-time position with a small chance that a full-time position will be open. Which the full-time positions are Machine Operator or Downstream Operator. To my knowledge, once you become full-time in one of those positions, your personal life nearly becomes forfeit. Working 5 to 7 days (or nights) on a weekly made schedule. You will be on call 24/7 if your coworkers of the same positions calls off. You will be scheduled additional days or nights to cover others' vacations or PTO. Aside from one supervisor, the rest have poor management skills and treats the employees like robots. They play boss rather than leaders. Nothing really enjoyable about the job, except a few people you may work with. A wide variety of characters work at this place. Drama filled is a good description of it. And if you stay part-time, you'll looking to be scheduled up to only 3 days/nights a week. Except during the holiday season. Then when the new year begins, you'll be scheduled 1 to 3 days a week for awhile to compensate the hours you worked over your part-time hours during the holidays. They really try their best to not pay out full-time benefits such as insurance to part-timers that worked more hours than what they were hired for. And lastly, it's bi-weekly paychecks. Cons: Everything in the review."

Paper Carrier (Former Employee) says

"I put together, bagged, and delivered newspapers to customers. I worked this job-early morning hours-until gas prices went up too high. Then it really did not pay to do it with all your expenses."

Newspaper Carrier (Former Employee) says

"Being a contracted delivery person, you get paid 1.75 for every paper that is successfully delivered. If someone steals one paper from your resident you get charged 3 dollars for that paper. Not right, given that middletown is the # 2 most dangerous city in ohio. An that the paper was obviously delivered. Should be a more accurate way compensation. Cons: Poor compensations"

route driver (Former Employee) says

"it was fast paste a lot of gas being wasted. no compensation for gas allotted for the routes. Also you have no days off so your working every day of the week"

Production Worker (Former Employee) says

"Dayton daily news was a decent job. Working in the production plant didn't offer much motivation. I realized it was time to leave when a senior executive told me during a metting that this isn't a place you should seek a career in, you should only work here for maybe 2 years."

Contributing Writer (Current Employee) says

"As a freelancer I can say that I have have always been treated with courtesy and professionalism by all the editors I have worked with."

Delivery Driver (Former Employee) says

"my average day consisted of getting to work about 11pm. and putting together and banding papers. sometime between 12 and 1 the truck would come and i would help unload it. after that was done i would give the other drivers there papers. and then begin to stuff and band mine. i would leave the brand usually around 4 or 5 with about 1500 or more papers. i would get gas, and snacks, deliver them all to the different houses and towns. Get back to the branch between 2 to 4 pm depending on which day of the week it was. Cons: constanly have to repair you car, very long hours, no time for a life"

Telemarketer (Former Employee) says

"Sales, Marketing Customer Service over 10 years"

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